Effective date: October 26, 2026
Bounce Back Physical Therapy (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website, mybbpt.com, how we use it, and the choices you have.
Who We Are
Bounce Back Physical Therapy
757 E 86th Street
Indianapolis, IN 46240
(317) 967-8787
office@mybbpt.com
Information We Collect
Information you give us. When you fill out a contact or appointment form, call or email us, or text with us, you may give us your name, phone number, email address, and the details of your message.
Information collected automatically. Like most websites, we and our website host may collect basic technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This may be collected using cookies or similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests
- Schedule, confirm, and manage appointments
- Communicate with you about your care, including by phone, email, and text message (see Mobile Data below)
- Operate, secure, and improve our website
- Meet legal and regulatory obligations
Mobile Data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying “STOP”. Message and data rates may apply. Message frequency varies.
Health Information and HIPAA
Information you provide in connection with your treatment is protected health information (PHI) and is handled under our Notice of Privacy Practices and applicable federal and state law, including HIPAA. Ask our front desk for a copy of our Notice of Privacy Practices.
Please do not send detailed medical information through our website contact forms, email, or text message. These channels are not intended for sharing your health history or symptoms. Call our office or discuss those details with your therapist at your visit.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us run our website, email, scheduling, and messaging, and who are required to protect your information
- Others when you ask us to, or when the law requires it (for example, a valid legal request)
- Others as permitted by HIPAA for treatment, payment, and health care operations
Cookies
Our website may use cookies to make the site work and to understand how visitors use it. You can block or delete cookies in your browser settings. Doing so may affect how parts of the site work.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or electronic transmission is completely secure, so we cannot guarantee absolute security.
Your Choices
- Text messages: Reply STOP at any time to opt out. Reply HELP for help.
- Email: Contact us at office@mybbpt.com to update or correct your contact information or to ask us to stop emailing you non-essential messages.
- Your health records: Your rights to access and request amendments to your health records are described in our Notice of Privacy Practices.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them through the website.
Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact Us
Questions about this policy? Email office@mybbpt.com or call (317) 967-8787.